Shipping Policy

At PoleBoxx LTD, we are committed to delivering your order safely and efficiently—wherever you are in the world. This policy outlines our dispatch times, shipping services, delivery estimates, Christmas cut-off dates, and return terms.

Dispatch Times

All orders are dispatched within 3 working days. During this period, our team carefully prepares, packs, and sends your items.

Shipping Services & Rates

We ship worldwide from the UK. Shipping costs are automatically calculated and shown at checkout based on your order type and destination.

United Kingdom — Royal Mail 48 Tracked / Parcel Force (2 working days)

Letter items (0-100g): £2
Small Parcel / Subscription Boxes (100g-2kg): £3
Medium Parcel (2kg-5kg): £5
Large Parcel (5kg-10kg): £8.50
Heavy Duty Parcel (10kg-20kg): £15
Heavy Duty Parcel (20kg-35kg): £35
Heavy Duty Parcel (35kg+): £45

Europe — Evri / Royal Mail International Tracked (5–12 working days)

Letter items (0-100g): £9
Small Parcel / Subscription Boxes (100g-2kg): £11
Medium Parcel (2kg-5kg): £16
Large Parcel (5kg-10kg): £30
Heavy Duty Parcel (10kg-20kg): £75
Heavy Duty Parcel (20kg-35kg): £125
Heavy Duty Parcel (35kg+): £175

Europe — Evri / Royal Mail International Tracked Duties & Tax Paid (5–12 working days)

Letter items (0-100g): £14
Small Parcel / Subscription Boxes (100g-2kg): £20
Medium Parcel (2kg-5kg): £25
Large Parcel (5kg-10kg): £40
Heavy Duty Parcel (10kg-20kg): £100
Heavy Duty Parcel (20kg-35kg): £150
Heavy Duty Parcel (35kg+): £200

United States — DPD / Royal Mail International Tracked (5–15 working days)

Letter items (0-100g): £12
Small Parcel / Subscription Boxes (100g-2kg): £14.50
Medium Parcel (2kg-5kg): £25
Large Parcel (5kg-8kg): £35
Heavy Duty Parcel (8kg-20kg): £100
Heavy Duty Parcel (20kg-35kg): £150
Heavy Duty Parcel (35kg+): £200

United States — DPD / Royal Mail International Tracked Duties & Tax Paid (5–15 working days)

Letter items (0-100g): £15
Small Parcel / Subscription Boxes (100g-2kg): £22
Medium Parcel (2kg-5kg): £35
Large Parcel (5kg-8kg): £55
Heavy Duty Parcel (8kg-20kg): £125
Heavy Duty Parcel (20kg-35kg): £200
Heavy Duty Parcel (35kg+): £250

Rest of the World — Evri / Royal Mail International Tracked (7–20 working days)

Canada, Australia, China, Brazil, etc.

Letter items (0-100g): £15
Small Parcel / Subscription Boxes (100g-2kg): £19.50
Medium Parcel (2kg-5kg): £25
Large Parcel (5kg-8kg): £38
Heavy Duty Parcel (8kg-20kg): £100
Heavy Duty Parcel (20kg-35kg): £150
Heavy Duty Parcel (35kg+): £200

Rest of the World — Evri / Royal Mail International Tracked Duties & Tax Paid (7–20 working days)

Canada, Australia, China, Brazil, etc.

Letter items (0-100g): £22
Small Parcel / Subscription Boxes (100g-2kg): £28
Medium Parcel (2kg-5kg): £45
Large Parcel (5kg-8kg): £88
Heavy Duty Parcel (8kg-20kg): £130
Heavy Duty Parcel (20kg-35kg): £200
Heavy Duty Parcel (35kg+): £250

Customs & Duties (Non-UK Customers)

Customers outside the UK can now choose from two shipping options at checkout:

Standard Tracked Delivery: customs duties, taxes, or import fees may be payable upon delivery and are the responsibility of the customer.
Duties & Tax Paid Delivery: PoleBoxx LTD covers all customs duties, taxes, and import fees on your behalf. The price you see at checkout is the final price you pay.

Both options are available for Europe, the United States, and the Rest of the World. Prices are shown in the shipping rates above.

Christmas Advent Calendar: PoleBoxx LTD covers all customs duties and taxes for this product, so no additional fees will be due on delivery.

Christmas Shipping Cut-Off Dates

To increase the likelihood of delivery before Christmas, please place your order by the dates below:

UK: 18th December
USA: 12th December
Rest of the World: 5th December
Europe: 15th December

(These dates follow carrier guidance but are not guaranteed.)

Returns Due to Delivery Issues

If your parcel is returned to us due to any of the following:

Refusal at delivery
Failure to collect from the delivery office
Unpaid customs charges

We will issue:

A 95% refund of the product value
Postage is non-refundable
A 5% fee is deducted to cover packaging waste and carrier return charges to PoleBoxx LTD

If you would like your items re-sent, new postage costs will apply.